One of the most impactful and lasting lessons of our experiences has been the importance conducting yourself in a socially-responsible manner. The products you find on our site are a reflection of this principle, so when you buy our products you can be assured that everything we import comes to us from people who run their businesses according to our same environmentally and socially sustainable standards. We're not a big corporation stressed over profit margins and sales quotas, instead it's all about high-quality products and making you happy. We have the time to talk to you and know the answers to your questions, if not, we'll find it out. We're a small company with lots of great artisanal organic food products trying to help you cook better tasting, healthier meals.
To help you in that endeavor, we never want you to pay more than you have to to experience our foods; and we assure you won't.
In accordance with our quality guarantee, we proudly back all of our products with a 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason within our control,* we will happily refund your purchase (excluding all shipping). For more details regarding this policy, or if you would like to return or exchange something, just contact us.
*Guarantee does not cover manufacturer defects, customer damage, or circumstances completely beyond our control. If returning one of our products, please return it in its original packaging without damage. Products returned destroyed or in poor condition may be subject to additional fees. Requests for refunds must be made within 30 days of original purchase date.
Our Lowest Price Guarantee
International Organics Inc. is a small, independent company and because of that, we understand the meaning of quality customer service. This is why if you find any of the fine products in our store for a lower price somewhere else, we'll match it no questions asked. Simply show us a copy of a lower advertised price before or up to 10 days after your purchase. There are, of course, a couple of conditions to this generous promise:
1. If the competitor limits quantities, we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the product in stock.
2. Our Guarantee does not apply to competitors' bonus offers, free offers, special orders, typographical errors, clearance sales, or liquidation sales.
3. Internet competitor offers must include the product cost including the shipping/handling costs as the basis for comparison.
4. Price matching is subject to providing proof of the competitor's item number and availability of the product (i.e., current dated advertisement, register receipt, copy of web page or catalog page), plus your original receipt to claim your refund for previous purchases. Some additional restrictions may apply based on geographical location (out of continental USA addresses), please contact us for more details.
